Privacy policy
Introduction
Dear Pet Co. ("we", "our", "us") is committed to protecting your privacy and safeguarding your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act ("POPIA") of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with us.
Personal Information We Collect
When you visit our website, we may collect certain information automatically, including:
- Browser type and version
- Device information
- IP address
- Time zone
- Pages visited
- Products viewed
- Referring websites or search terms
- Website usage and interaction data
We collect this information through technologies such as:
- Cookies
- Log files
- Web beacons
- Pixels
- Analytics tools
When you place an order, create an account, subscribe to our newsletter, contact us, or otherwise engage with our business, we may collect:
- Name and surname
- Email address
- Telephone number
- Billing address
- Delivery address
- Order history
- Communication preferences
- Any information voluntarily provided by you
Payment information is processed securely by our payment service providers. Dear Pet Co does not store complete credit card or banking information on its systems.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Arrange delivery or collection of purchases
- Provide order confirmations and updates
- Communicate with you regarding your orders
- Respond to enquiries and support requests
- Improve our products and services
- Prevent fraud and unauthorised transactions
- Maintain website security
- Provide marketing communications where you have consented to receive them
- Comply with legal and regulatory obligations
Marketing Communications
If you have opted in to receive marketing communications, we may send you:
- Product updates
- Special offers
- New collection launches
- Educational content
- News and promotions
You may unsubscribe from marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.
Sharing Your Information
We only share personal information where necessary for business operations.
This may include:
- Shopify (our eCommerce platform)
- Payment service providers
- Delivery and courier companies
- Website analytics providers
- Professional advisors
- Regulatory authorities where legally required
We do not sell your personal information to third parties.
For information on how Shopify processes personal information, please refer to Shopify's Privacy Policy:
Cookies and Analytics
Our website uses cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember your preferences
- Maintain shopping cart functionality
- Analyse website traffic
- Improve website performance
- Support marketing and advertising activities
You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
We may use analytics tools, including Google Analytics, to understand how visitors use our website.
For more information:
Data Security
We implement reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Disclosure
- Loss
- Misuse
- Alteration
- Destruction
While no online system can be guaranteed to be completely secure, we take appropriate steps to safeguard your information.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil our contractual obligations
- Provide customer support
- Maintain business records
- Comply with legal and tax requirements
- Resolve disputes
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent for marketing communications
- Object to certain types of processing
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Dear Pet Co.
Email Us | info@dearpet.co.za
Call Us |+27 63 806 2467
Address | 84 Carol Road, Factoria, Krugersdorp, Gauteng, 1739, South Africa