FREE DELIVERY ON ORDERS OVER R2000 (EXCLUDING BEDS) | 10% OFF ON ORDERS OVER R2000
FREE DELIVERY ON ORDERS OVER R2000 (EXCLUDING BEDS) | 10% OFF ON ORDERS OVER R2000
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Frequently Asked Questions

I placed my order but have not received any communication since?

A confirmation email is sent once an order is placed on our website. If you cannot find the email please check your spam or promotions inbox for your confirmation email. A second email will only be sent by our team once your order is sent out for delivery. This will include a tracking number which you can use to track the delivery of your order

I have not yet received my order. When can I expect delivery?

The confirmation email you receive when placing your order will indicate the current turnaround time of your order. We are currently working on a 10-15 working day turnaround time as all items are handmade to order. We kindly ask all our customers to not email us on the status of their order unless the 15 working day turnaround time has passed and your order has not yet been received. We are working as hard and fast as we can to get your orders to you and responding to emails on the status of orders takes away from valuable time we can use to pack and send orders out 

I have decided that I would like to cancel my order and get a refund. Is this possible?

As we make all our items to order and specifications chosen we cannot cancel orders once they are in production. Orders will be sent out as normal and may be returned by the customer if a refund is required

How do I know which size Pet Bed to purchase?

Our Dear Pet Co. Pet Beds range from sizes Small to Extra Large (up to size Large for our Plush Beds). We recommend that you measure the length of your pup in its favourite sleeping position as well as in a stretched out position to ensure that your dog is positioned within the outer rings for full support and comfort. We recommend that you rather size up if you are unsure 

Please refer to our sizing guide for the size options available

If you are unsure as to the option to choose, please contact the Dear Pet Co. team at info@dearpet.co.za

What Materials are the Dear Pet Beds and Blankets made from?

The Dear Pet Co. Cozi Pet Beds are made from a velvety type upholstery fabric that is soft and cooling. The Plush Beds and Poof Beds are made from 100% Polyester Faux Fur and do not contain any real animal fur. The fur is lightweight and ultra soft and does not shed (unless your pup is a bit of a scratcher which may lead to some shedding). The inners of the beds contain 100% recycled polyester fibre material. The Cozi Bed range has removable inners which are enclosed in a polycotton casing. The Plush Beds and Poof Bed inners are not removable 

How do I wash the Dear Pet Co. Pet Beds and Blankets?

The Cozi Pet Beds have been designed in order to remove the inner casings making it easier to wash and dry. First remove the inner centre cushion and the ring cushions from the bottom of the bed. Machine wash or hand wash the cover in cold to lukewarm water. Hang up to dry. Do not tumble dry. Once the outer cover is dry, insert the inner cushions and fluff up with your hands.

The Plush and Poof Beds do not have removable covers however the entire bed is machine washable if washing is required. Once the beds are dry, fluff out the stuffing by pulling at the bed

The Pet Blankets can be machine washed or hand washed in cold to lukewarm water. Hang up to dry. Do not tumble dry. 

How do I know which size Dear Pet Co. Walk and Wear accessories to purchase?

Please refer to our sizing guide for the size options available

If you are unsure as to the option to chose, please contact the Dear Pet Co. team at info@dearpet.co.za

What materials are the Dear Pet Co. walk and wear accessories made from?

Our luxury walk and wear accessories are made from hand selected fabrics and range from cotton, canvas, scuba, roma, cotton spandex all the way to velvet and velvet fleece. Items have been lined with nylon webbing to ensure strength and durability.

Our Play range walk and wear accessories are made from more water resistant and durable fabrics for those pups who like to play around in water and dirt. Our collars, leashes and straps of the adjustable chest harnesses are made from durable polyester printed webbing and lined with a soft padding made of scuba. The front of the chest harness is made from water resistant scuba with a mesh on the back to ensure the harness is breathable

If you require additional information on the exact fabrics used for the option you would like to buy please contact the Dear Pet Co. team at info@dearpet.co.za

How do I wash the Dear Pet Co. Walk and Wear accessories?

Handwash all walk and wear accessories with cold water and gentle soap. Dry hardware with a soft cloth. Dry flat in shade and do not tumble dry. Warm iron where necessary 

The Play Range is also machine washable (We do not recommend machine washing our luxury range due to the more sensitive nature of the fabrics used)

My dog is a tugger. Will the Dear Pet Co. walk and wear accessories be strong enough?

All our leashes, collars and strap harnesses are lined with nylon or polyester webbing to ensure strength and durability. Our hardware used is rated at 150kg breaking force.