Exchange Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a store credit or exchange.

Defective Products:

• All defective products must be reported to us within 48 hours of delivery.

Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Certain items, such as dog treats and grooming products, cannot be returned.

Non-Returnable & Non-Refundable Items:

• Gift cards
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Return Process:

• To complete your return, we require a receipt or proof of purchase.
• Orders need to be returned to 8a Barratt Road, Factoria, Krugersdorp, Johannesburg. The cost of returning the order will be the customer’s responsibility.
• Please note that customers are only permitted one exchange. Ensure you visit our sizing page to order the correct size product.

To log a return, you can either email us at info@dearpet.co.za or use the self-service option in the link below.

You may choose between a product exchange or credit; no refunds are permitted.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges are allowed on non-sale items if they are unused and returned within 30 days. Please note that customers are responsible for the cost of returning items to us for exchange. However, we will cover the delivery costs for exchanges of defective items.

If you would like to exchange an item, please email us at info@dearpet.co.za or use the self-service option in the link below. Send your item to:

8 Barratt Road, Factoria, Krugersdorp, Johannesburg.